Report a Concern Online

For suspicious activity, traffic & speeding concerns, parking concerns, or noise not tied to a permitted construction site:

Contact KCSO:
Emergency: 911
Non-Emergency: 206-296-3311
Online Reporting: reporttosheriff.org

The call receiver will either have an officer dispatched to your location or take a report over the telephone if possible. If you prefer, you may always have an officer respond to your location in Newcastle rather than filing a report over the telephone.

If you need to report a hazardous spill or urgent matter 24 hours a day, 7 days a week, call 206-296-3311.

To report a non-hazardous spill during regular business hours (Monday-Friday, 8 a.m. to 5 p.m.), call 425-649-4444. On evenings and weekends call 206-296-3311

For drainage concerns or other water quality concerns, submit the issue above in the SeeClickFix app.

Animal Control Response in Newcastle
The City of Newcastle is a part of Regional Animal Services of King County or RASKC. RASKC provides a 24-hour public safety response to dangerous animals, loose livestock on public roadways, as well as incidents involving animal injury and abuse.
This includes animal noise concerns.
RASKC responds to non-emergency calls seven days a week between the hours of 7:30 a.m. and 6:30 p.m. Call 206-296-7387 (PETS).

For barking dogs, other animal noise, or deceased animals:
Contact Regional Animal Services of King County

 
Wild Animals in Your Neighborhood
The Washington Department of Fish and Wildlife (WDFW) responds to situations where the animal is posing an urgent human safety concern. Call WDFW at 1-877-933-9847 to provide a non-emergency dangerous wildlife complaint. Call 911 immediately for an emergency wildlife situation.

In-depth information about wildlife and interactions with animals can be found on WDFW's Living with Wildlife web page.

Newcastle residents have weekly collection for garbage and every-other-week collection for recycling. If your container(s) were at the curb by 6:00 am and were not emptied by 6:00 pm, please report a missed collection directly to Waste Management.

For missed pickups, broken carts, or other solid waste issues:
Contact Waste Management

🐶 Animal Noise

• Examples: Barking dogs, roosters, continuous howling or whining.

• Handled by: Regional Animal Services of King County

• Report HERE

🚧 Construction Noise (Project-Related)

• Examples: Heavy equipment, power tools, generators, or work crews tied to a permitted construction site (e.g., residential development, roadwork).

• Allowed Hours (Newcastle Municipal Code):
  

   1.  Monday through Friday: 7:00 a.m. to 7:00 p.m.

  2. Weekends and legal holidays: 9:00 a.m. to 6:00 p.m.

• Handled by: City of Newcastle – Community Development Department

• Report via: SeeClickFix

🧽 General Neighborhood or Equipment Noise (Non-Construction)

• Examples:

  • Early morning lawn mowing

  • Leaf blowers or pressure washing

  • Loud music or parties

  • Air conditioning units, heat pumps, pool equipment 

• Handled by:

  • King County Sheriff’s Office (for persistent or disturbing noise outside construction scope) 

• Report via:

  • Non-emergency police line: 206-296-3311

  • Online: LINK

If your property has been damaged or you have been injured and, in your opinion, the occurrence was due to negligence on the part of the City of Newcastle, a Claim for Damages form is required to be completed for the City to determine its level of responsibility to the claimant. 

A Claim Form can be obtained in person at City Hall, 12835 Newcastle Way, Suite 200 or by contacting Jayne Westman, City Clerk/Human Resources Director at 425.386.4114.

The Claim for Damages form must be typed or legibly completed in ink, signed and filed with the Risk Management Office at City of Newcastle. Submit any available documents or evidence supporting your claim, such as photographs, invoices, receipts, proof of ownership, etc. If more space is needed, please attach a separate sheet to claim.

Claims adjusters representing its insurance carrier usually conduct investigations into Claims for Damages. You may be contacted by either Washington Cities Insurance Authority (WCIA) or Sedgewick Adjustment Services depending on the type of claim. 

Submittal of a Claim for Damages does not guarantee payment by the City or its insurance carriers. An investigation by a Claims Adjuster will be made into the incident to determine if the City has any liability as determined by applicable laws. If it is determined that the City has a responsibility to you, the amount of the claim payment is based on the level of City liability, the level of your liability (if any) and the depreciated value (not replacement value) of the property damaged.

Please contact Jayne Westman at 425.386.4114 if you have any questions in regards to the claims process.

City Hall is sometimes closed for state-recognized legal holidays, scheduled closures, or emergency situations. Even when the building is closed, assistance is still available through the appropriate agency.

🌟 Urgent Public Safety Concerns

If there is a threat to life, safety, or property:

• Call 9-1-1 (emergencies)

• King County Sheriff’s Office – Non-Emergency: 206-296-3311
  (Noise disturbances, after-hours complaints, suspicious activity, etc.)

🏗️ Code, Construction, and Permit Concerns

If your concern is not an emergency but relates to construction, land use, property issues, or code enforcement:

• Submit a request through SeeClickFix

• Staff will review and follow up during normal business hours

🛠️ Public Works / Street / Utility Issues

Examples: street hazards, blocked storm drains, fallen signs, roadway concerns

• If it poses an immediate hazard — call 9-1-1 or Non-Emergency KCSO

• Otherwise, submit through SeeClickFix

Note: Sewer and water utilities are operated by CCUD.

Legal Holidays and City Closure Days

Some days when City offices are closed are state-recognized legal holidays, and others are administrative closure days.

• Legal holidays are defined by Washington State law (RCW 1.16.050).

• Administrative closure days do not change enforcement or service requirements unless otherwise stated.

If you’re unsure, submit your concern — we’ll review it when offices reopen.

We’re Here to Help

If your matter is non-urgent, please email or submit it through SeeClickFix and staff will respond once City Hall reopens. Thank you for your patience and understanding.